It's been uglier than a blobfish[1] after one too many pints of lager.
Attempting to fly around America recently -- on more than one local airline -- has been akin to volunteering to eat only Cheetos in a windowless room for 10 consecutive days.
The champion, perhaps, has been Spirit Airlines, which seems to have undergone a painful implosion[2].
In the same explosive discussion, however, is American Airlines[3]. It's canceled hundreds of flights. It's claimed the weather has been severe in its inclemency. It's created thousands of unhappy customers. And that's just on Twitter.
I know this because one wrote[4]: "After being diverted to OKC, my brother (and rest of the passengers) SAT ON THE PLANE for 12 hrs with NO food & no explanation! Flight finally made it to DFW to find not a single employee working. No idea of where bags are or how to get to his final destination. WTF @AmericanAir."
And that was famed presidential associate Stormy Daniels.
I also know things were really bad because someone else opined[5]: "You can't blame the weather on everything. The system is collapsing on the passengers, gate agents, and pilots."
This system, this person said, is "antiquated." And anyone with awareness of hardware and software systems will likely know that antiquation is not a good characteristic.
The person revealing the alleged system failures was Dennis Tajer, spokesman for American Airlines' pilots union. You'd think he might know something about what's happening.
At times like this, it's worth focusing entirely on mollifying your customers, telling them how you might offer them compensation, even promising that