ChristianaCare, a Delaware based healthcare organization, is making some big bets that digital transformation will remake existing models and create one that revolves around the patient.
We caught up with Randall Gaboriault, chief digital and information officer at ChristianaCare, to talk about the intersection of digitization and healthcare[1].
Voice and Amazon's Alexa as a gateway to healthcare. ChristianaCare has built out Alexa Skills for patients so they can recover at home. The bet is that voice communications with digital assistants will be critical to patient care. Gaboriault explained:
We know voice is going to become the most common pathway for interaction with patients. And the reason is obviously it's the most natural way to interact. And as we think about how we can use voice to allow the patient to communicate in ways that are natural from a process perspective and even using the language that's natural for them. Then you start factoring in things like the percentage of search each year, that's gone up in terms of mobile and then voice-driven search. Sort of the trade winds are moving that direction. So as we thought about sort of the portfolio of capabilities that we want to start introducing for patient-level interaction and even clinical interaction, we've directed a lot of that energy around voice capability.
Amazon and healthcare: Amazon's Halo is the perfect fit for its healthcare strategy. Here's why[2] | Amazon Halo Band review: Creepy yet unobtrusive and useful for quantified self health data junkies[3]
Is Alexa natural enough right now for patient care? Gaboriault said:
Let's say the trajectory with which things are moving and the accuracy level that we're at today, it is really close. Over the next three to five years, we're going to have an accuracy