IT's role is more critical than ever in a world that's increasingly dependent on digital. Organizations are under increasing pressure to stay competitive and create connected experiences. According to Salesforce[1] MuleSoft[2] Connectivity benchmark report[3], IT projects are projected to grow by 40%; and 82% of businesses are now holding their IT teams accountable for delivering connected customer experiences. Research from MuleSoft proprietary research and third-party findings highlight some of the top trends facing CIOs, IT leaders, and organizations in their digital transformation journey.
Here are the top 8 trends shaping digital transformation in 2021.
- The digital-ready culture. Organizations are under greater pressure to digitize services quickly at scale to meet rising customer demands and create new revenue channels.
- Democratization of innovation. Line of business users is trying to develop digital customer experiences faster. IT needs to drive cultural change by empowering the business to self-serve and deliver solutions quicker.
- Composable enterprise. Hyper-specialization has created a groundswell of applications, leading organizations to shift to a composable enterprise to become more agile -- where digital capabilities can be composed of existing applications using APIs, rather than being built from scratch every time.
- Automation. Organizations are using automation to drive operational efficiency and improve business processes. APIs are key to driving automation and scaling productivity.
- API security. The average enterprise has 900 applications. The proliferation of new endpoints creates new avenues for intrusion, requiring robust API security.
- Microservices. Organizations are turning to microservices to rapidly build new customer experiences. Companies deploying microservices to production will require some form of service mesh capabilities to scale.
- The data divide. To keep pace with evolving customer expectations, organizations are looking for faster ways to unlock data and gain insights. 2021 will