Google has announced an update to its Phone app, dubbed "Hold for Me", that will allow Google Assistant to wait on hold and alert users when a human is on the line.
"When you call a toll-free number and a business puts you on hold, Google Assistant can wait on the line for you," the company said in a blog post[1].
"You can go back to your day, and Google Assistant will notify you with sound, vibration, and a prompt on your screen once someone is on the line and ready to talk."
Hold for Me makes use of the search giant's artificial intelligence Duplex system[2], with the company saying it is able to tell the difference between a recorded message and a live voice.
When the Assistant determines a human operator is back on the line, in a delicious irony, it will ask the company representative to hold while the Pixel user returns to the call.
The system was developed alongside Dell and United, and is rolling out first for Pixel 5 and 4a 5G users in the United States.
See also: With Pixel 4a 5G and Pixel 5, Google finds a viable smartphone strategy[3]
"To determine when a representative is on the line, audio is processed entirely on your device and does not require a Wi-Fi or data connection," Google said.
"When you return to the call after Google Assistant was on hold for you, audio stops being processed altogether."
The company also announced on Wednesday it was rolling out[4] a new editor in Google Photos, which makes extensive use of machine learning.
The app will now have a tab with AI-powered