It’s three a.m. You’re uneasy, but you don’t really know why. You’ve recently audited[1] your accounts, you’re on top of your routine maintenance, and you’re actively testing ways to increase efficiency and grow your account.
You’ve done your due diligence, so why the nagging feeling that something’s wrong? Since you can’t sleep, you decide to check up on your ads in the wild and run a live search to put yourself at ease. That’s when it hits you. Your ads are showing with extensions you didn’t specify. Even worse, some of them don’t even really make sense.
What are these, and where did they come from?
By default, campaigns on Google and Bing are automatically eligible to show dynamic extensions, ranging from site links, callouts, structured snippets, call extensions, and app extensions. Additionally, Bing offers “Dynamic Ad Enhancements” which are anything from dynamically generated ad description texts to badges highlighting promos and deals.
The content of these extensions is based on your landing pages, ad copy, information from your domain, your Google My Business profile, and third-parties in the case of reviews and seller ratings. The exact logic Google and Bing Ads use to determine when automated extensions show is a closely held secret, as is the content of those extensions themselves. Only performance metrics associated with the type of extension is viewable in each interface.
Depending on how your site is indexed and crawled by each platform, wildly different data is available to populate these extensions. That could lead to showing outdated information or content from irrelevant pages with your ad. Seeing an extension driving particularly strong performance without being able to see what that extension actually is is incredibly frustrating, but seeing