(Image: Optus)
Optus CEO Allen Lew has apologised for issues with the telco's World Cup streaming service over the weekend, which is the only legal avenue for Australian football fans to see every game of the tournament, following a less-than-impressive debut on the weekend.
"I apologise unreservedly to all Australians," the CEO said via Twitter[1] at the weekend. "We should have done better, we can do better, and we will do better."
"Australians can be assured that this has my personal attention, and the entire network's team's attention, and we will solve it."
The solution, though, was not completely in place last night, as the telco was directing customers with issues to apps other than its own to watch the matches on.
"For those users currently experiencing technical difficulties on Optus Sport, please enter your details into the 2018 FIFA World Cup app to watch the Costa Rica-Serbia game while our tech teams work to fix the problem," the company said[2].
Speaking to journalists on Monday, Australian Prime Minister Malcolm Turnbull said he was trying to chase down the Optus CEO.
"I have a call into Allen Lew at Optus, so I hope to speak to him later on today to seek his assurances that the failure in the streaming service has been rectified," Turnbull said.
A spokesperson for Optus told ZDNet that its coverage was better following the Costa Rica and Serbia match, and that it is working with customers directly due to the "individual nature" of the problems.
"We know that the majority of customers are having a good broadcast experience during the World Cup," the spokesperson said.
"We apologise to those