The Australian Taxation Office (ATO) is seeking labour hire personnel to fill positions in areas such as IT, digital, and data management, moving this week to establish another employment outsourcing panel.
In a request for tender (RFT), the ATO explains it already has two contingent labour hire panel arrangements in place: One for the provision of labour hire services that ends in November, and another for the provision of IT contractor services, that the ATO will be exercising its one-year extension option as of this month.
"The ATO intends to create a new panel arrangement that combines the function of these two panels to holistically manage the ATO's future contingent labour needs," the RFT says. "The new combined panel will allow for streamlined processes and improved supplier relationships."
Specifically, the new service provider panel will be required to be comprised of suppliers providing labour hire personnel to the ATO across three categories: Customer service, corporate management, and administration; tax, accounting, law, and finance; and IT, digital, and data management.
Where category three is concerned, the ATO wants candidates with "various levels of skills and experience" in areas such as data analysis, data miner, database and data, programming, helpdesk/support, project management, cybersecurity, service management, systems administration, systems analysis and design, and systems integration and deployment.
The ATO revealed during Senate Estimates in March it coughed up a "peak" of AU$333 million during 2016-17 on labour hire [1], outsourcing, and specialist contractors, with many charged with rectifying the work backlog caused by IT outages.
The 2016-17 financial year was a tumultuous one for the Taxation Office where IT infrastructure was concerned, having suffered a handful of outages during the period from "one-of-a-kind" SAN outages [2]